Privacy Policy

AM Pro Build is the trading name of AM Probuild Ltd, a residential building, renovation, refurbishment and carpentry contractor in England. Company number 17414448. Registered office: 2 Hatherleigh Close, Morden, Surrey, United Kingdom, SM4 5AD.

We are the controller of the personal information described in this notice, which means we decide how it is used and are responsible for looking after it.

Through our website enquiry form

• Your name, email address and telephone number
• The property or project address / postcode
• Your project type, preferred start date, approximate budget and preferred contact method
• The project details you write in the form
• Any photographs, drawings or documents you choose to upload (up to five files)

Please only upload what’s needed to understand the project, and avoid including other people’s personal details where possible.

When you work with us

• Correspondence by email, phone, text or messaging apps
• Notes from site visits, measurements and photographs of the property
• Quotation, contract, invoicing and payment details (such as billing name, address and amounts paid)
• Photographs of work in progress and finished work — we will ask before publishing images of your home, and never publish your address

Technical information

We do not use analytics, advertising or tracking tools on this website. Like any website, our hosting and infrastructure providers process technical data such as your IP address and browser details in server logs so that pages can be delivered securely and misuse can be prevented.

UK data protection law requires a lawful basis for each use of personal information. We do not rely on consent for everything — the basis depends on the purpose.

• Responding to enquiries, arranging site visits and preparing quotations — steps taken at your request before entering into a contract.
• Carrying out and managing your building or renovation project — performance of a contract.
• Invoicing, accounting and keeping business and tax records — legal obligation.
• Keeping project records, handling complaints, and protecting the business against fraud or legal claims — legitimate interests in running and protecting our business.
• Keeping the website secure and working — legitimate interests.
• Publishing photographs of your property — your permission, which you can withdraw.

We do not send marketing emails. If we introduce them, we will ask for any consent needed separately from your enquiry.

We only share information where it is genuinely needed, and only what is needed. This may include:

• Subcontractors and trades working on your project
• Architects, structural engineers, building control and other project professionals
• Our accountants, insurers, banks and professional advisers
• IT, website and hosting providers who store data on our behalf under contract
• Government, HMRC, regulators, courts or the police where the law requires it

We never sell your personal information.

Enquiries and uploaded files are stored in a private, access-controlled database and file store used by our website. Only authorised AM Pro Build staff can view them. Our website is built and hosted on the Lovable platform, which uses carefully selected infrastructure providers.

Some providers may process data outside the UK. Where they do, we rely on safeguards recognised under UK law, such as UK adequacy regulations or the International Data Transfer Agreement / Addendum. Storage region: [hosting and database region — to be confirmed].

We keep personal information only for as long as we need it for the purposes above.

• Enquiries that don’t lead to a project: [retention period — to be confirmed].
• Customer project records (contracts, correspondence, photographs): [retention period — to be confirmed], so we can deal with any later questions, defects or claims.
• Accounting and invoicing records: at least 6 years from the end of the financial year they relate to, as required for UK company and tax records.

When information is no longer needed, we delete it securely.

Under UK data protection law you have the right to:

• Access — ask for a copy of the information we hold about you
• Rectification — ask us to correct inaccurate or incomplete information
• Erasure — ask us to delete information, where we don’t need to keep it
• Restriction — ask us to limit how we use it
• Objection — object to uses based on our legitimate interests
• Portability — receive information you gave us in a reusable format, where the lawful basis is contract or consent
• Withdraw consent — at any time, where we rely on consent (for example, publishing photographs)

We will respond within one month. If a request is complex, we may extend this and will tell you why. We will make reasonable and proportionate searches, and may ask you to confirm your identity.

For any question or request about your data, email arek@amprobuild.com, call [telephone number — to be confirmed], or write to AM Probuild Ltd, 2 Hatherleigh Close, Morden, Surrey, United Kingdom, SM4 5AD.

If you are unhappy with how we have handled your information, please tell us first so we can put it right. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK regulator: ico.org.uk/make-a-complaint or 0303 123 1113.

How we use cookies and similar technologies is explained in our Cookie Policy. We may update this notice from time to time; the date at the top shows when it last changed.